Exchanges are permitted to help ensure proper fit and compliance with company programs.
Employees may exchange items for:
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A different size, or
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A different company-approved product
All exchange items must:
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Be unworn and unused
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Be unembroidered
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Have original tags intact
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Be free from odors
Any applicable shipping charges or price differences are handled according to company program rules.
Circle A & Manufacturer Errors
If an exchange is required due to a Circle A error or a manufacturer sizing defect, Circle A Western Wear will coordinate and process the exchange.
Examples include:
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Incorrect size shipped
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Incorrect item shipped
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Manufacturer mis-sizing (item labeled one size but measures incorrectly)
This does not apply to sizing preference changes or employee selection errors.
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