Returns and Exchanges

Returns & Exchanges Policy

Last Updated: 1/16/2026

At Circle A Western Wear, we stand behind the products we sell while maintaining standards that allow us to continue offering quality merchandise to all customers. Please review this policy carefully before placing an order.

1. Returns (Refunds)

We offer a 14-day return window, meaning you have 14 days from the date you receive your item to request a return.

Return Eligibility

To qualify for a return and refund, items must be:

  • In new, unworn, unused condition

  • With all original tags attached

  • In original packaging

  • Free from odors, including but not limited to smoke, food, cologne, perfume, fuel, or other strong smells

If you wouldn’t buy the item because of how it smells, we can’t sell it to someone else.

Items showing wear, damage, excessive handling, or odors will be denied and returned to the customer.

2. How to Start a Return

To request a return, contact us at orders@circlewestern.com.

Approved returns must be shipped to:

Circle A Western Wear
3000 W 3rd St
Elk City, OK 73644

If you request a prepaid return shipping label, a flat $20 label fee will be deducted from your refund.

Items sent back without prior return approval will not be accepted.

3. Exchanges (Size Exchanges Only)

We are happy to offer size exchanges to help ensure proper fit, provided the item meets all return condition requirements.

Exchange Conditions

  • Item must be unworn, unused, and odor-free

  • All tags must remain fully intact

  • Item must be in resalable condition

If an item does not meet these conditions, the exchange may be denied.

Exchange Shipping

  • Customers are responsible for shipping costs on all exchanges

  • If we provide a shipping label, the label cost will be charged to the customer

  • Exchange shipping costs are non-refundable

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is:

  • Damaged in transit

  • Defective upon arrival

  • Incorrect (wrong item shipped)

Contact us within 48 hours of delivery, and we will work to resolve the issue.

5. Work Boot Warranty & Defects

Work boot warranty claims are handled in accordance with the manufacturer’s defect and warranty policy.

  • Manufacturing defects are determined by the manufacturer, not Circle A Western Wear

  • Normal wear and tear, misuse, improper care, or job-related damage are not considered defects

  • Once a boot has been worn, defect evaluation may require manufacturer inspection

Excluded Exposures

Exposure to the following substances immediately voids all manufacturer warranties:

  • Oil-based mud

  • Water-based mud

  • Sodium chloride, including saltwater, brine, or high-salt environments

Damage caused by any of the above is not considered a manufacturing defect and is not eligible for warranty repair, replacement, or credit, regardless of the age of the boot or length of use.

Circle A Western Wear may assist with submitting warranty claims when applicable; however, all approvals, denials, repairs, or replacements are solely determined by the manufacturer.

For questions regarding potential defects, contact orders@circlewestern.com for guidance.

6. Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

  • Sale or clearance items

  • Gift cards

  • Custom or special-order products

  • Personalized items

  • Perishable goods

  • Personal care or hygiene products

  • Hazardous or regulated materials

7. Refund Processing

Once a return is received and inspected:

  • Approved refunds are issued to the original form of payment

  • Original shipping charges are non-refundable

  • Refunds may take several business days to appear, depending on your payment provider

8. Contact Us

If you have any questions regarding returns, exchanges, or warranty concerns, contact us at:

Circle A Western Wear
3000 W 3rd St
Elk City, OK 73644
Email: orders@circlewestern.com
Phone: 580-225-7363